Support
Questions, bug reports and ideas all reach us the same way. Write to support@nomellabs.com, or use the form below.
We read every message and answer as soon as we can. English and German are both fine.
What helps in a bug report
A report is much easier to act on with a few details attached. If you have them at hand, please include:
- App version
- Shown in the app’s settings. If you cannot find it, tell us roughly when you installed or last updated the app.
- Device
- Manufacturer and model, for example Pixel 7a or Galaxy S23.
- Android version
- In your phone’s settings under “About phone”.
- What happened
- What you did, what you expected, and what the app did instead. If it happens every time rather than once, that is worth saying.
Screenshots or a short screen recording help a lot, especially for anything visual. Those you can send to the address above. Please leave out passwords and anything else you would not want sitting in an inbox.
Send us a message
Everything except your email address is optional, but the more you tell us, the better we can help.
Your message goes to our own server and from there straight into our mailbox as an email. We keep it only to answer you, and we do not use it for anything else. The privacy page has the details.